Privacy Policy

Landscape Expert provides professional landscaping, garden design, and outdoor living services across Lahore, Karachi, Islamabad, Rawalpindi, Multan, and Faisalabad, Pakistan. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or contact us for a quote, consultation, or service.

By using this website or contacting us through it, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

 Information You Provide Directly

When you request a free site assessment, submit a contact form, message us on WhatsApp, call our office, or sign up for our newsletter, we may collect:

• Full name
• Phone number
• Email address
• City / property address (for service assessment and scheduling)
• Details about your project (e.g., garden size, service type requested, budget preferences)
• Any other information you choose to share in your message

 Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referring website or search terms
• Cookies and similar tracking technologies (see Section 5)

 Information from Third-Party Platforms

If you contact us via WhatsApp, Instagram, or Pinterest, we may receive your name, profile information, and message content as made available by those platforms.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide free site assessments or quotes
• Schedule and deliver landscaping, maintenance, and consultation services
• Provide itemized PKR pricing for requested services
• Communicate project updates, appointment confirmations, and service reminders
• Send newsletters, garden tips, and promotional offers (only if you opt in)
• Improve our website, services, and customer experience
• Maintain business records and comply with legal or regulatory obligations
• Respond to reviews or testimonials you choose to submit

We do not use your personal information for any purpose beyond providing and improving our services and communicating with you, unless we obtain your consent or are required to do so by law.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only with:

• Our internal team and field staff, to carry out site assessments and service delivery
• Service providers and contractors who assist with operations (e.g., hosting, IT support, payment handling), bound by confidentiality obligations
• Legal or regulatory authorities, if required by applicable Pakistani law or in response to a valid legal request
• Successors, in the event of a business transfer, merger, or acquisition, with notice provided where required

4. WhatsApp and Phone Communications

We offer contact via WhatsApp and phone (+92 321 4696091) as convenient ways to reach us. Messages sent through WhatsApp are subject to WhatsApp’s own privacy policy and encryption practices, which we do not control. We use the phone number and message content you provide solely to respond to your inquiry and manage your service request.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use our site
• Improve website performance and content

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purpose for which it was collected (e.g., completing a project or responding to an inquiry)
• Maintain business and tax records as required under Pakistani law
• Resolve disputes and enforce agreements

If you unsubscribe from our newsletter or ask us to delete your data, we will do so unless we are legally required to retain it.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent to marketing communications (unsubscribe) at any time
• Object to certain uses of your information

9. Third-Party Links

Our website may contain links to third-party sites, including Instagram, Pinterest, and YouTube. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Landscape Expert Lahore, Pakistan Email: landscapsexpert@gmail.com Phone / WhatsApp: +92 321 4696091